Terms and Conditions

Welcome to Honey Willow. By accessing our website and purchasing from us, you agree to the following Terms and Conditions. Please read them carefully.

1. Consumer Guarantees Under Australian Consumer Law (ACL)

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to:

  • A replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
  • A repair or replacement if the product fails to meet acceptable quality, provided the failure is not classified as major.

This policy does not limit your statutory rights under Australian law.

2. Returns and Refunds Policy

We want you to love your Honey Willow purchase. However, if you’re not completely satisfied, we offer a 14-day return and exchange policy under the following conditions:

Eligibility for Returns

  • The item must be unused, unopened, and in its original packaging.
  • The item must be in re-saleable condition.
  • Candles that have been lit can only be returned if there is a clear manufacturing defect.
  • Custom or personalised items cannot be returned unless they are faulty.

How to Request a Return

To initiate a return, please email us at honey.willow.store.aus@gmail.com within 14 days of receiving your order. Provide:

  • Your order number
  • A description of the issue
  • Photos (if applicable)

We will review your request and provide return instructions.

Return Shipping

  • Customers are responsible for return postage costs, unless the item is faulty or incorrect.
  • We recommend using a trackable or signed-for service to ensure safe delivery.
  • We cannot process returns for lost or undelivered return shipments.

Refund Processing

  • Refunds are issued to the original payment method once the returned item is received and inspected.
  • Refunds are processed within 5-7 business days.
  • Original shipping costs are non-refundable, unless the return is due to a fault on our part.

3. Shipping and Delivery

Delivery Timeframes

We strive to dispatch all orders within 2-5 business days. Delivery timeframes depend on your location and chosen shipping method. Estimated delivery times:

  • Sydney & Melbourne metro: 2-5 business days after dispatch
    Rural areas: Delivery may take longer
  • Delays may occur due to factors beyond our control (e.g., public holidays, courier disruptions).

International Shipping

  • We currently do not offer international shipping.
  • If this changes, we will update our policy accordingly.

4. Limitation of Liability

While we strive for accuracy, we cannot guarantee that product descriptions, images, or pricing are always free from errors. To the extent permitted by law, Honey Willow:

  • Will not be liable for indirect, incidental, or consequential damages related to your purchase.
  • Limits liability to the price paid for the purchased goods.

This clause does not affect consumer rights under Australian law.

5. Intellectual Property

All website content, including logos, images, product descriptions, and text, is the intellectual property of Honey Willow and may not be copied, reproduced, or distributed without permission.

6. Privacy Policy

By using our website, you agree to our Privacy Policy, which outlines:

  • What personal data we collect
  • How we use and store your data
  • Your rights regarding your personal information

View our full Privacy Policy.

7. Governing Law

These Terms and Conditions are governed by the laws of New South Wales, Australia. Any disputes arising from these terms will be resolved in accordance with Australian law.

8. Updates to These Terms

We reserve the right to update these Terms and Conditions at any time. If significant changes occur, we will notify customers via email or a notice on our website.

Last updated: March 2025

Need Help?

For any questions, please contact us at honey.willow.store.aus@gmail.com.

 

Bundle and save offer

  1. This offer is valid for a limited time and is subject to change without prior notice.
  2. The offer provides customers with a 30% discount on the price of a refill when purchasing a refill and a refillable eco-resin candle together as part of a bundle.
  3. To qualify for the discount, customers must purchase both a refillable eco-resin candle and its corresponding refill in a single transaction.
  4. The discount applies only to the price of the refill and does not extend to the candle's original price.
  5. The offer is applicable to all refillable eco-resin candles and refills featured in the promotion.
  6. The offer cannot be combined with any other ongoing promotions, discounts, or offers unless explicitly stated.
  7. The discount is applicable before applicable taxes and fees.
  8. The discount is non-transferable and has no cash value.
  9. Returns or exchanges of items purchased under this offer will be processed in accordance with our standard return policy. If an item from the bundle is returned, the refund amount will be calculated based on the original purchase price of the items.
  10. The offer is applicable for both online and in-store purchases, where applicable.
  11. Our company reserves the right to modify or terminate the offer at any time, for any reason, without prior notice.
  12. By participating in this offer, customers agree to comply with these terms and conditions and any decisions made by our company in relation to this offer.
  13. Any abuse or violation of these terms and conditions may result in the disqualification of the offer and potential legal actions.

Please ensure that you review and understand these terms before making your purchase. If you have any questions, feel free to contact our customer support team.