Privacy Policy

Last updated: March 2025

At Honey Willow, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase.

By using our website (https://honeywillow.store/), you agree to the terms of this Privacy Policy.

1. What information we collect

When you shop with us or interact with our website, we may collect the following types of information:

A. Information you provide

  • Personal details (name, email, phone number, billing/shipping address)
  • Payment information (processed securely via third-party payment gateways – we do not store credit card details)
  • Order details (items purchased, order history)
  • Customer support inquiries (when you contact us for assistance)

B. Information Collected Automatically

  • Device & browser details (IP address, operating system, browser type)
  • Website usage (pages visited, time spent on site, click interactions)
  • Cookies & tracking technologies (see Section 6: Cookies Policy)

2. How we use your information

We collect your data to enhance your experience and provide better service. Your information is used for:

  • Fulfilling orders (processing payments, shipping items)
  • Customer support (resolving issues, responding to inquiries)
  • Improving website experience (analyzing browsing behavior, optimizing content)
  • Marketing (with consent) (sending promotions, updates, or newsletters)
  • Fraud prevention & security (detecting and preventing fraudulent transactions)

We do not sell or rent your personal information to third parties.

3. How we share your information

We may share your data with trusted third parties to operate our business efficiently:

  • Payment Processors (e.g., PayPal, Stripe) – for secure payments
  • Shipping Providers (e.g., Australia Post, couriers) – for order delivery
  • Email Marketing Platforms (e.g., Mailchimp) – if you opt-in for updates
  • Analytics Services (e.g., Google Analytics) – for improving website performance

These providers handle your data securely and only use it for necessary services.

4. How we protect your information

We take security seriously and implement strict measures to safeguard your data:

  • SSL encryption (secure connection when you browse our website)
  • Secure payment processing (we never store credit card details)
  • Access controls (only authorised personnel can handle customer data)
  • Regular security reviews (to prevent breaches or data leaks)

Despite our efforts, no online transmission is 100% secure, so we encourage safe online practices.

5. Your rights & choices

Under Australian Privacy Law and GDPR (if applicable), you have rights over your personal data:

  • Access & Correction – You can request to view or update your data.
  • Opt-Out of Marketing – You can unsubscribe from marketing emails anytime.
  • Data Deletion – You can request deletion of your personal data (subject to legal requirements).
  • Cookie Preferences – You can adjust cookie settings (see Section 6).

To exercise these rights, contact us at honey.willow.store.aus@gmail.com.

6. Cookies & tracking technologies

Our website uses cookies to enhance your browsing experience. Cookies help us:

  • Remember your preferences (e.g., items in your cart)
  • AnalySe website traffic (Google Analytics, Facebook Pixel)
  • Improve advertising relevance
  • Managing Cookies

You can manage or disable cookies via your browser settings. However, disabling cookies may affect site functionality.

7. Third-party links

Our website may contain links to third-party websites (e.g., Instagram, Facebook, YouTube). We are not responsible for their privacy practices, so we recommend reviewing their policies.

8. Updates to this policy

We may update this Privacy Policy from time to time. Any significant changes will be posted on this page, and if necessary, we will notify you via email.

Last updated: March 2025

9. Contact us

If you have any questions about this Privacy Policy, please contact us at:

Email: honey.willow.store.aus@gmail.com
Website: https://honeywillow.store

We value your privacy and appreciate your trust in Honey Willow.