Refund policy

We want you to cherish every purchase from us. However, in the rare instance that you're not entirely satisfied, here's our straightforward return and exchange policy:

1. Eligibility for returns and exchanges

You can return or exchange your order within 14 days, provided that:

• The item has not been used, opened, or damaged.
• The order is in its original, unopened packaging and in re-saleable condition.
• Candles that have been lit can only be returned if there's a clear manufacturing fault.

2. Initiating a Return

To start a return or exchange, kindly reach out to us via email at honey.willow.store.aus@gmail.com. Share the specifics of the item you intend to return and your reason for dissatisfaction. We will review your request and provide a decision, and where applicable, step-by-step instructions for processing your return.

3. Return Shipping

It's your responsibility to cover the postage costs for your return. For added security, we recommend using a 'signed for' service to ensure proof of delivery. Regrettably, we cannot assume responsibility for items that are lost in transit or not delivered to our address.

We want your experience with Honey Willow to be exceptional, and this policy is designed to ensure a clear and hassle-free process for returns and exchanges. If you have any questions, feel free to contact us at honey.willow.store.aus@gmail.com.