T&Cs

Bundle and save offer

  1. This offer is valid for a limited time and is subject to change without prior notice.

  2. The offer provides customers with a 30% discount on the price of a refill when purchasing a refill and a candle together as part of a bundle.

  3. To qualify for the discount, customers must purchase both a candle and its corresponding refill in a single transaction.

  4. The discount applies only to the price of the refill and does not extend to the candle's original price.

  5. The offer is applicable to all candles and refills featured in the promotion.

  6. The offer cannot be combined with any other ongoing promotions, discounts, or offers unless explicitly stated.

  7. The discount is applicable before applicable taxes and fees.

  8. The discount is non-transferable and has no cash value.

  9. Returns or exchanges of items purchased under this offer will be processed in accordance with our standard return policy. If an item from the bundle is returned, the refund amount will be calculated based on the original purchase price of the items.

  10. The offer is applicable for both online and in-store purchases, where applicable.

  11. Our company reserves the right to modify or terminate the offer at any time, for any reason, without prior notice.

  12. By participating in this offer, customers agree to comply with these terms and conditions and any decisions made by our company in relation to this offer.

  13. Any abuse or violation of these terms and conditions may result in the disqualification of the offer and potential legal actions.

Please ensure that you review and understand these terms before making your purchase. If you have any questions, feel free to contact our customer support team.

 

15% Storewide launch discount offer

  1. The "15% Launch Discount Offer" is available to all customers.
  2. The discount is applicable only to orders placed within the first 7 days from the launch date, starting from 6:00 PM AEST on September 8th, ending September 15th at 6:00pm AEST.
  3. The discount is valid for all candles listed for purchase on the Honey Willow website.
  4. The discount percentage is fixed at 15% off the regular price of the selected items.
  5. This discount cannot be combined with any other promotions, offers, or discounts.
  6. The discount is non-transferable and cannot be exchanged for cash or its equivalent value.
  7. Discount will automatically be applied at checkout.
  8. The discount code will be sent to the email address provided upon subscription to the email newsletter.
  9. Honey Willow reserves the right to modify or terminate the offer at any time without prior notice.
  10. Returns or exchanges of items purchased using the discount will be subject to Honey Willow's standard return and exchange policy.
  11. This offer is subject to product availability and will continue while supplies last.
  12. Honey Willow reserves the right to amend or revoke the terms and conditions of this offer without prior notice.

By participating in the "15% Launch Discount Offer," customers agree to adhere to the aforementioned terms and conditions. If you have any inquiries or require assistance, please reach out to us at honey.willow.store.aus@gmail.com

 

Halloween skull vessel pre-order sale

  1. Availability: Pre-orders are available while stocks last. We reserve the right to limit the quantity of pre-order items per customer.

  2. Dispatch Date: Pre-orders will begin dispatching from 25th September 2023 at the earliest. Please note that certain orders may take longer to process and ship.

  3. Combined Shipping: If your pre-order includes other items from our store, your entire order will be dispatched together. Please keep this in mind when placing your order, as it may affect the delivery timeline for all items in your order.

  4. Payment: Payment for pre-order items is processed at the time of purchase. This secures your order and ensures priority when the item becomes available.

  5. Cancellation: You may cancel your pre-order before the dispatch date by contacting our customer support team. Please note that cancellations made after dispatch may be subject to our standard return and refund policy.

  6. Product Changes: While we make every effort to deliver the product as described, there may be minor variations in the final product. We reserve the right to make any necessary adjustments to the product's design or specifications, and such changes will not affect your order's price.

  7. Shipping Fees: Shipping fees for pre-order items will be calculated based on the total order value, including any additional items added to your order. Shipping fees are non-refundable once the order has been dispatched.

  8. Refunds and Returns: Our standard refund and return policy applies to pre-order items. If you are not satisfied with your purchase, please refer to our refund and return policy for detailed instructions.

  9. Communication: We will keep you updated on the status of your pre-order via email. It is essential to provide accurate contact information to ensure smooth communication regarding your order.

  10. Force Majeure: In the event of unforeseen circumstances, such as production delays, natural disasters, or other uncontrollable events, we reserve the right to adjust the pre-order timeline. We will make every effort to keep you informed of any such delays.

By placing a pre-order, you acknowledge that you have read, understood, and agreed to these terms and conditions. These terms and conditions are subject to change without prior notice, and the version in effect at the time of your pre-order will apply. If you have any questions or require further clarification, please contact our customer support team. Thank you for choosing Honey Willow.